1. The service
RunAV is a software-as-a-service platform for managing rental inventory, jobs, quotes, crew, and related operations. RunAV grants your organization a non-exclusive, non-transferable right to use it during your subscription, subject to these terms.
2. Accounts and workspaces
Each organization is a separate workspace. The person who creates a workspace is its owner and is responsible for its subscription, the members they invite, and the content within it. You must provide accurate information, keep your sign-in secure, and are responsible for activity under your account. You must be authorized to act for the organization you register.
3. Trials, plans and billing
- New workspaces start with a free trial (currently 30 days). No payment is required to begin.
- Paid plans are billed in advance, monthly or annually, in EUR via our payment processor, Stripe. Prices are exclusive of VAT, which is added where applicable.
- Each plan includes a set number of admin/staff seats; crew members are free. Custom tiers are priced by agreement.
- Subscriptions renew automatically until cancelled. You can cancel anytime from the billing portal; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
- If payment fails, we may suspend write access (read-only) after a grace period until the balance is settled.
4. Acceptable use
You agree not to misuse the service: no unlawful content, no infringement of others' rights, no attempt to breach security or access other tenants' data, no reselling the service, and no use that disrupts the platform. We may suspend accounts that violate these terms.
5. Your data
You retain ownership of the data you put into RunAV. You grant RunAV the limited rights needed to host and operate the service for you. Our handling of personal data is described in the Privacy Policy and, where RunAV acts as a processor, the Data Processing Agreement. You can export your data while your subscription is active.
6. Availability and support
We aim for high availability but the service is provided on an "as available" basis. We may perform maintenance and will make reasonable efforts to limit disruption. Support is provided through the channels stated on our site.
7. Intellectual property
RunAV and its licensors own all rights in RunAV, including its software, design, and trademarks. These terms grant you a right to use the service, not any ownership of it.
8. Disclaimers and liability
To the maximum extent permitted by law, the service is provided without warranties of any kind. RunAV's total liability for any claim is limited to the fees you paid in the 12 months before it. Nothing here limits liability that the law does not allow us to limit.
9. Termination
You may stop using the service and cancel at any time. We may suspend or terminate access for breach of these terms or non-payment. On termination we will, on request and within a reasonable window, make your data available for export before deletion.
10. Changes
We may update these terms; material changes will be notified in-app or by email. Continued use after changes take effect constitutes acceptance.
11. Governing law
These terms are governed by the laws of Portugal and the European Union. Disputes go to the competent courts of Portugal. Mandatory consumer protections still apply.
12. Contact
Questions about these terms: legal@runav.io.